The company that owns Firehouse Subs has apologized after a Georgia veteran shared her family's negative interaction with a franchise owner on social media.

Firehouse Subs in Pooler went viral for some reported rudeness on Veterans Day. As part of its response, the company is donating $25,000.

The restaurant location in Pooler has come under fire after a Veterans Day incident went viral, sparking calls for the location to be shut down. The controversy began with a Facebook post accusing the owner of being rude to veteran customers who came into the store for the company’s Veterans Day promotion.

Each year, this day serves as a reminder of the men and women who have worked to keep us safe. While we salute everyone who has served, restaurants are also showing their gratitude with special deals.

The backlash on social media continued this week after veterans who visited the Firehouse Subs in Pooler on Monday said they were treated with rudeness and disrespect on a day the country sets aside to honor them. And the company responded in a Facebook post that it is addressing those concerns.

The corporation that owns Firehouse Subs is responding after a local veteran took to social media about her family’s interaction with the franchise owner.